欢迎访问STREAM网站。您对该平台的访问和使用受以下使用条款的约束，这构成您与STREAM之间的关系。通过浏览我们的网站，您同意遵守并受这些条款的约束，请花点时间查看以下信息。如果您不同意这些条款的任何部分，请您不要使用我们的网站。使用此平台取决于您接受下文条款的条件。感谢您选择STREAM；我们相信您在我们的网站上的体验将是富有信息和充实的。
接受条款
通过访问或使用此网站，您同意遵守并受以下使用条款的约束。如果您不同意这些条款的任何部分，请不要使用本网站。
合法使用
您同意仅以合法目的使用此网站。禁止您从事任何非法活动或侵犯他人权利的行为。
免责声明和责任限制
本网站提供的内容仅供一般信息之用，可能随时更改而无需通知。
对于在本网站上找到的信息和材料的准确性、及时性、性能、完整性或适用性，我们不提供任何保证。您对本网站上的信息或材料的使用完全由您自己承担风险。我们对因此类使用而产生的任何损害不承担责任。我们明确排除法律允许的最大范围内对任何不准确或错误的责任。
所有权和版权
本网站包含属于或授权给STREAM的材料，包括设计、布局、外观和图形。
未经我们明确许可，禁止复制任何材料。本网站上复制的所有商标，如果不是运营商的财产，都将被承认。
终止规定
我们保留随时自行终止或暂停您对该网站的访问的权利，无需通知，对于违反这些条款的任何行为。
适用法律和司法管辖
这些条款受[您的司法辖区]法律管辖并根据其解释。任何因或与这些条款有关的争议均应提交[您的司法辖区]法院的专属管辖。
争议解决
任何因使用本网站而产生的争议应根据我们的争议解决政策通过协商、调解或仲裁解决。
条款修改
我们保留在任何时候修改这些条款的权利，无需事先通知。对条款的修改将构成对新条款的接受。
用户沟通
如果您对本网站上的任何部分，包括反馈、问题或建议做出回应，此类信息被视为非机密信息。STREAM及其关联公司对于此类沟通没有义务，并可自由复制、使用、披露和分发该信息，包括其中披露的任何想法或概念。
通过使用本网站，您承认您已阅读、理解并同意这些使用条款。
隐私政策
本隐私政策旨在告知您我们在收集、使用、披露和保护您的个人信息方面的做法。使用或访问本服务，即表示您同意本隐私政策中的条款。
1. 我们收集的信息
1.1 个人信息：
当您使用我们的服务时，我们会收集以下个人信息：
姓名：用于个性化我们的沟通内容。
联系信息：包括电子邮件地址和电话号码，用于回应您的询问。
1.2 使用数据：
我们会自动收集有关您如何使用我们网站的信息，如访问的页面、每页停留时间和引用网站。此数据帮助我们了解用户行为并改善我们的网站。
2. 我们如何使用您的信息
2.1 通信：
我们使用您的个人信息来回应您的询问、提供请求的信息并提供相关的服务更新。
2.2 分析：
我们分析使用模式，以提升我们的网站、用户体验，并根据用户偏好优化我们的内容。
3. 信息共享
我们尊重您的隐私，不会向第三方出售、交易或转让您的个人信息。但在以下情况下，我们可能会共享信息：
3.1 经您同意：
如果您明确同意，我们可以共享特定信息。
3.2 法律义务：
为遵守适用的法律、法规或政府要求，我们可能会披露您的信息。
3.3 权利保护：
我们可能会共享信息以保护我们的权利、隐私、安全或财产，防止欺诈或安全问题。
3.4 业务转移：
如果发生合并、收购或其他业务转移，您的信息可能会作为交易的一部分被转移。
4. Cookies 和跟踪技术
我们使用 Cookies 和类似技术收集有关您的浏览行为的信息。Cookies 是存储在您设备上的小文件，有助于我们了解和提升您的用户体验。您可以通过修改浏览器设置来控制或阻止 Cookies。
5. 安全
我们采取合理措施保护您的个人信息。然而，网络传输或电子存储的方法并非绝对安全。尽管我们无法保证绝对的安全性，但我们会持续努力保护您的数据。
6. 您的选择
您有权选择退出接收我们的推广通信。如需行使此权利，请通过 [info@stream-environment.com] 联系我们。请注意，即使您选择退出，您仍可能收到重要的非推广性通信。
7. 隐私政策的更改
我们可能会定期更新本隐私政策，以反映我们实践和法律的变更。最新修订日期将标示在页面顶部。
9. 联系我们
如果您对本隐私政策有任何疑问，请通过以下方式与我们联系：
STREAM ENVIRONMENT SDN. BHD. (总部)
地址：11, Jalan Sungai Besi Indah 5/2,
Taman Sungai Besi Indah,
43300 Seri Kembangan,
Selangor Darul Ehsan, 马来西亚
电话：+60 3 8941 8118, +60 3 8941 8228, +60 3 8940 6622
短信：+6016 330 8106
邮箱：info@stream-environment.com
(7-11-2024）
Part B - Privacy Policy
1. Introduction and Scope
STREAM respects your privacy and handles personal data in line with the Personal Data Protection Act 2010 of Malaysia, as amended ("PDPA"), and other laws that apply to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what choices you have.
This Privacy Policy applies to:
the Stream Group website;
the STREAM CONNECTS mobile application (the "App"), which is used by our employees to carry out maintenance and service operations on Automated Waste Collection Systems;
personal data we receive when you contact us, apply for a job, or deal with us in the course of business.
By using the Website or the App, or by giving us your personal data, you acknowledge that you have read this policy. Where the law requires your consent, we will ask for it.
2. Who We Are
The data user responsible for your personal data is STREAM GROUP SDN. BHD., 11, Jalan Sungai Besi Indah 5/2, Taman Sungai Besi Indah, 43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia. Our contact details for privacy matters are in section 17.
3. Information We Collect
3.1 Information you give us
Name, company name and job title.
Email address, phone number and mailing address.
The content of your enquiry, message or feedback.
If you apply for a job: your CV, work history, education, qualifications, referees and any other details you submit.
For employees using the App: your name, staff identification, login credentials and the work records you create.
3.2 Information collected automatically
When you visit the Website, we collect usage data such as your IP address, browser type, device type, operating system, pages visited, time spent on each page, referring website and the date and time of your visit. Some of this is collected through cookies (see section 9).
3.3 Information collected through the App
The App collects the work records that employees create, such as work orders, check in and check out times, maintenance and service records, photos and notes, together with device information needed to run the App, and location data as explained in section 4.
3.4 Information from other sources
We may receive business contact details from our clients, consultants, partners and project teams in connection with a project or enquiry.
3.5 Sensitive personal data
We do not ask for sensitive personal data through the Website. Please do not include it in your messages. If we need it, for example health or safety information for site work, we will ask for your explicit consent first.
4. Location Data (STREAM CONNECTS Mobile Application)
4.1 Location data we collect
The App accesses and collects device location data, including approximate location (derived from network, WiFi and mobile base stations) and precise location (derived from GPS). Location data is collected only from the mobile device on which the App is installed, and only while the App is open and in active use. The App does not collect location data in the background when it is closed. The Website does not collect location data.
4.2 How we use location data
Location data is used only for operational and record keeping purposes connected to project, maintenance and service work, namely to:
confirm that an employee is at the assigned site when checking in to or out of a work order;
attach a location stamp to preventive maintenance, breakdown and service records, so completed work can be verified and audited;
display the nearest assigned sites and give map and routing assistance to a site;
suggest the correct site when an employee creates a new job record, to reduce manual entry errors.
Location data is not used for advertising, marketing or behavioural profiling.
4.3 Permission and your control
The App asks for your permission through your device operating system before it accesses location data. Location permission is needed for site verification and for the App to work fully. If permission is not granted, or is later withdrawn in your device settings, the App will still open but site based functions will be limited, and work orders completed in that state will be recorded as location unverified. Employees should keep location permission enabled while carrying out assigned work.
4.4 Sharing of location data
We do not sell, trade or rent location data, and we do not share it with advertising networks or data brokers. Location data may be processed by the following types of service providers, strictly for the purposes in section 4.2:
mapping and navigation providers, for maps, address lookup and route guidance;
cloud hosting and infrastructure providers, for secure storage of records that carry a location stamp;
application analytics and crash reporting providers: name the tools used, or delete this item if none are used], for diagnosing errors and improving App stability.
Location stamps on a service record may also be disclosed to the building owner, developer, management corporation or other client who engaged STREAM for that site, as evidence of attendance and completion of work, and to authorities where the law requires.
4.5 Retention and security
Location data forms part of the service record it is attached to and is kept for the retention period in section 10. It is sent over encrypted connections and can be accessed only by authorised personnel who need it for maintenance, service or audit purposes.
4.6 Enquiries
Questions or requests about location data can be sent to info@stream-environment.com.
5. How We Use Your Information
We use personal data to:
respond to your enquiries and provide the information, quotations or support you request;
deliver, manage and support our products, projects and maintenance services;
send you updates about our services, where you have agreed or where the law allows;
assess and process job applications;
operate, secure, analyse and improve the Website and the App;
keep records, carry out audits, and manage our business and client relationships;
protect our rights, property and safety, and detect and prevent fraud or misuse;
comply with legal and regulatory obligations.
6. Consent
When you submit a form on the Website or give us your details, you consent to us processing your personal data for the purposes in this policy. You may withdraw your consent at any time by contacting us (see section 12). Withdrawal may affect our ability to respond to you or to provide certain services, and does not affect processing done before withdrawal. Providing personal data is voluntary, but if you do not provide the data we need, we may be unable to deal with your request or application.
7. Sharing and Disclosure of Information
We do not sell your personal data. We may share it in the following cases:
With your consent. Where you have agreed to the disclosure.
Service providers. Companies that help us run our business, such as website hosting, email, customer relationship management, analytics, cloud storage, mapping and IT support providers. They may use your data only to provide services to us and must protect it.
Group companies and offices. Our affiliates and offices in Malaysia, Singapore, the United Arab Emirates, Saudi Arabia and India, where needed to handle your enquiry or project.
Clients and project partners. Where needed for work on a project, including service records that carry a location stamp (see section 4.4).
Professional advisers. Lawyers, auditors, insurers and other advisers bound by confidentiality.
Legal obligations. Courts, regulators, law enforcement or government bodies where the law requires or permits.
Protecting rights. Where needed to protect our rights, privacy, safety or property, or to prevent fraud or security incidents.
Business transfer. In a merger, acquisition, restructuring or sale of assets, your data may be transferred as part of that transaction.
8. Transfer of Data Outside Malaysia
Because we operate in several countries and use cloud and other service providers, your personal data may be stored or processed outside Malaysia, including in Singapore, the United Arab Emirates, Saudi Arabia, India and other places where our providers operate. When we transfer data abroad, we take steps to make sure it stays protected to a standard that meets the PDPA, for example through contracts with providers or other safeguards allowed by law.
9. Cookies and Tracking Technologies
Cookies are small files stored on your device when you visit a website. We use them to:
keep the Website working properly (essential cookies);
remember your preferences, such as language (functional cookies);
understand how visitors use the Website so we can improve it (analytics cookies).
You can control or block cookies through your browser settings. Blocking some cookies may affect how parts of the Website work.
10. Retention of Personal Data
We keep personal data only as long as needed for the purpose it was collected, or as the law requires. Our usual periods are:
general enquiries: 24 months after the last contact;
job applications: 12 months after the decision, unless you agree that we may keep your details longer for future roles;
service and maintenance records, including location stamps: the contract term plus 7 years;
website usage data: 26 months;
records we must keep for tax, accounting or legal reasons: for the period the law requires.
When data is no longer needed, we delete it, destroy it or make it anonymous.
11. Security
We take practical steps to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction. These include access controls, encrypted connections and limiting access to staff who need the data for their work. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If a data breach occurs that is likely to cause significant harm, we will notify the authority and affected individuals where the law requires.
12. Your Rights and Choices
Subject to the PDPA and other applicable law, you may:
ask for access to the personal data we hold about you;
ask us to correct data that is inaccurate, incomplete or out of date;
withdraw your consent, or ask us to limit how we process your data;
ask us to stop using your data for direct marketing. You can also use the unsubscribe link in any marketing message. We may still send you essential messages about our services, such as service notices;
where applicable, ask for your data to be transferred to another provider.
To make a request, contact us using the details in section 17. We may need to verify your identity first, and we may charge a reasonable fee for access requests where the law allows. We will respond within the time the law requires. If we cannot meet a request, we will explain why.
13. Employees and Job Applicants
Employees who use the App or whose data we hold for employment purposes should note that data such as location stamps, work records, login details and attendance information is employee personal data. We use it for work management, service verification, safety, audit and employment administration. Employees have the same rights in section 12 and may contact Human Resources or the privacy contact in section 17.
Job applicants' data is used to assess suitability for roles, to contact you, and to carry out checks you agree to. We may keep your details for future vacancies if you agree.
14. Children
The Website and the App are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.
15. International Visitors
We have offices in Singapore, the United Arab Emirates, Saudi Arabia and India. If you contact one of these offices, we will handle your data under this policy and under the data protection laws that apply to that office. Where a local law gives you additional rights, you may exercise them by contacting us.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or the law. The date at the top of this page shows when it was last updated. If we make a significant change, we will tell you through the Website or by another suitable means. Please review this page regularly.
17. Contact Us
For questions, requests or complaints about this Privacy Policy or your personal data, please contact our privacy contact:
STREAM GROUP SDN. BHD.
11, Jalan Sungai Besi Indah 5/2,
Taman Sungai Besi Indah,
43300 Seri Kembangan,
Selangor Darul Ehsan, Malaysia
Tel: +60 3 8941 8118, +60 3 8941 8228, +60 3 8940 6622
Message: +6016 330 8106
Email: info@stream-environment.com
If you are not satisfied with our response, you may also contact the Personal Data Protection Commissioner of Malaysia.